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Gorham Bike and Ski - Home

Portland: 693 Congress St., 773-1700, ,
Saco:  247 Main St., 283-2453, ,
Brunswick  88 Union St., 725-1100,
Kennebunk  65 Portland Rd., 604-1136,

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Shipping Rates & Policies

OUTBOUND SHIPPING RATES (Continental U.S.)*

Order Amount Standard Ground Shipping2-3 Express (weekday delivery only)In-Store Pickup**
Up to $39.99 $12 $22 FREE (In stock items only)
$40-$79.99 $17 $27 FREE (In stock items only)
$80-$110.99 $22 $32 FREE (In stock items only)
$111-$149.99 $27 $37 FREE (In stock items only)
$150-$249.99 $32 $42 FREE (In stock items only)
$250-$374.99 $37 $47 FREE (In stock items only)
$375 and over $42 $52 FREE (In stock items only)


*Shipping rates apply to in-stock items only. Other items may apply to special order items and orders filled from "Warehouse".
Please note that some items may be subject to additional shipping and handling charges because of size or weight (e.g. alpine and cross country skis and poles). Sorry, but we do not ship outside of the Continental U.S.

**IN-STORE PICKUP

Free In-store pick-up applies to in-stock items only. The "In-Store" pick-up shipping method has a default charge of $15. If your order is for in-stock items, the $15 charge will be deducted before you card is charged. Orders filled from "Warehouse" may incurr additional charges. Most orders of in-stock items will be ready for pick-up at the stocking store within one business day. Please keep in mind that some items may require additional processing time to transfer from other and off-site locations and that additional charges may apply. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 15% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

RETURNS

Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee. If you decide that your new or unused item is not going to work out, you have up to 60 days (internet orders) or 30 days (in-store purchases) to return your purchase. We will set you up for an an exchange if desired or a refund for the full purchase price (original receipt required). Simple.

EXCHANGES (Internet Orders)

To exchange your item for something else, please contact us at 1-800-970-2453, or info@gorhambike.com. We'll initiate a return and make sure you get taken care of.

Important Qualifiers: Internet order returns and exchanges - All items must be returned in their original condition, including the manufacturer's packaging, tags, documentation and any accessories. Packages must be returned to Gorham Bike and Ski within 30 days of the obtaining your RA number. Buyers are responsible for return shipping and insurance, except in the event of Gorham Bike and Ski error. We strongly suggest obtaining a tracking number. *We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 
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